Support

It depends on the file size and operation. A short audio conversion finishes in seconds, while transcribing a long video or compressing a large file can take longer. You can follow live progress from the job's page, and you don't need to keep the tab open while it runs.

The job is marked failed with a plain language explanation of what went wrong, usually an unsupported format or an issue with the input file. Failed jobs don't count toward your storage, and you can start a new job with a corrected file at any time.

Your files and outputs are only accessible to you. Uploaded files and processing jobs are never shared with other users. See the Privacy Policy for full details on what's collected and how it's used.

Yes. A job that's still queued or processing can be cancelled from its page. Cancellation isn't available once a job has completed or failed.

Authorized preset voices are available by default. Voice cloning from your own reference sample requires you to confirm you have explicit authorization and consent to generate speech in that voice, and this can't be skipped.

Head to the Contact page. We typically respond within one to two business days.